Privacy Policy

Last updated: October 2025

CharterTnT (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://chartertnt.au or interact with our services.

Information We Collect

We may collect the following types of information from visitors and customers:

Personal Information

When you make an enquiry, booking, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Pickup and drop-off locations
  • Travel dates and group size
  • Payment details (processed securely through third-party gateways)

Non-Personal Information

We automatically collect data such as:

  • Browser type and version
  • Device type and operating system
  • IP address and general location
  • Pages visited and time spent on our site
  • Referring website or source

This information helps us improve the performance and usability of our website.

How We Use Your Information

We use the information we collect to:

  • Respond to enquiries and process bookings
  • Provide customer support and trip updates
  • Improve our website and services
  • Send booking confirmations and receipts
  • Send marketing communications (only if you opt in)
  • Comply with legal obligations

 How We Share Your Information

We do not sell or rent your personal data.
We may share limited information with:

  • Service providers (e.g. drivers, operators, and payment processors) to fulfil bookings
  • IT and marketing partners who assist with website hosting, analytics, and email communication
  • Authorities if required by law or to protect our legal rights

All third parties are required to handle your information securely and in compliance with privacy laws.

Cookies and Analytics

We use cookies to improve your browsing experience. Cookies help us:

  • Remember your preferences
  • Analyse site traffic with tools like Google Analytics
  • Measure marketing effectiveness

You can manage or disable cookies in your browser settings, but some parts of our site may not function properly without them.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
All transactions are encrypted and processed through secure servers.

Data Retention

We retain your personal data only for as long as necessary to provide our services and comply with legal obligations.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or outdated information
  • Opt out of marketing communications at any time
  • Request deletion of your personal information, where applicable

To exercise your rights, please contact us using the details below.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

International Data Transfers

If you are located outside Australia, your information may be transferred to and processed in Australia. By using our website, you consent to this transfer.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.