Help and Support / FAQ

We are delighted to assist you in finding the perfect bus charter for your needs. A fleets of our bus operators have a diverse range of buses to suit various passenger capacities and preferences. Rest assured, all our bus charters meet your quota requirements in terms of passenger capacity. Furthermore, we pride ourselves on working only with officially accredited operators who adhere to strict industrial standards and safety regulations. This ensures that your journey will not only be comfortable but also safe and secure.

Absolutely! The safety and well-being of our passengers is our utmost priority, and we are fully committed to ensuring a secure and comfortable travel experience for all our clients. We can assure you that all of our drivers are highly experienced and possess the necessary licenses to operate charter buses.

At this time, we specialize in providing top-notch bus charter services for a variety of group sizes and events. However, we do not offer tour planning services or direct assistance with itinerary planning. Our primary focus is on ensuring you have access to a wide range of high-quality, comfortable, and safe transportation options that meet your specific travel requirements.

While we might not be able to assist with planning the details of your tour or itinerary, we are more than happy to work closely with you to accommodate your transportation needs based on your existing schedule. We understand the importance of a well-planned trip and recommend consulting with a professional tour planning service or a travel advisor to help you design an itinerary that perfectly suits your needs and interests. Once you have your plan set, we'll be here to take care of all your transportation needs, ensuring that your travel is comfortable, timely, and stress-free.

As part of our commitment to transparency and simplicity in pricing, we focus exclusively on providing high-quality, reliable bus transportation. Consequently, we do not offer or charge for additional services such as onboard entertainment or tour guides. Additionally, we encourage our bus operators to adhere to this principle to maintain clarity and consistency in service delivery across our network. Our primary objective is to ensure that you receive the best possible transportation service, focused on safety, comfort, and reliability. This approach allows us to streamline our operations and keep our rates competitive, without compromising the quality of the travel experience we provide. While we may not directly offer extras like entertainment or guided tours, our buses are equipped to meet your travel needs effectively. Many of our vehicles come with features designed for comfort and convenience, ensuring a pleasant journey for all passengers.

You are welcome to drink water or other non-alcoholic beverages during your journey with us. Small snacks are also allowed, and we understand that staying hydrated and a little nourishment can make your travel more comfortable. However, we kindly request that you consider the comfort of your fellow passengers when choosing what to bring. Eating a hot meal, especially one that might emit strong odors, could be disruptive in the confined space of a bus or coach. Please be aware that the consumption of alcohol is strictly prohibited on all our buses and coaches. This policy is in place to ensure a safe and pleasant travel environment for everyone onboard.

We are committed to ensuring that all passengers have a comfortable and accessible travel experience. If you or any members of your group have special requirements, such as accessibility needs for passengers with disabilities, we kindly ask that you include these details when requesting a quote. This allows us to tailor our services to meet your specific needs effectively. We strive to accommodate all requests to the best of our ability, working closely with our bus operators to ensure that the vehicles provided meet the necessary accessibility standards.

Whether it's wheelchair access, assistance with boarding and disembarking, or any other special accommodations, our goal is to ensure that your travel is hassle-free and inclusive. Please provide as much information as possible about your requirements when making your inquiry. This enables us to identify and propose the most suitable transportation options for your journey.

For luggage handling, we aim to make your travel as convenient as possible. When booking your bus charter, please inform us about the number of bags you plan to bring along. This information is crucial for us to ensure that we can accommodate all your luggage needs effectively. While we strive to be flexible, the capacity for luggage can vary depending on the type of bus you are chartering. Generally, our buses have ample storage for standard travel bags. However, if you have oversized items or an unusually large amount of luggage, knowing in advance allows us to identify and offer you the best available solution. This may include arranging for additional storage space or selecting a bus model that better fits your luggage requirements. There's no strict limit on luggage size or weight, but it's important that we're aware of your needs to ensure everything can be accommodated safely and efficiently. Our team is here to work with you to manage your luggage logistics smoothly.

Yes, we are committed to the safety and comfort of all our passengers, including our youngest travellers. We do provide child safety seats or can accommodate them upon request. To ensure we meet your specific needs, please include details such as the number of children travelling, their ages, and any particular requirements for safety seats in your quote request. This information will help us to prepare appropriately and ensure that we have the correct type and number of child safety seats available for your journey. Our goal is to make travel safe and worry-free for families, and providing or accommodating child safety seats is an important part of that commitment.

Yes, we do allow pets on the bus, but certain conditions apply to ensure the comfort and safety of all passengers. When planning to travel with a pet, it's important to inform us about the type of pet you intend to bring, as well as specific details about your journey, such as the general route and any stops you plan to make. This information helps us assess the best way to accommodate your pet. 

Here are the general conditions under which pets are allowed: 

Type of Pet: Typically, small to medium-sized pets are allowed on the bus. However, we need to know the type of pet to ensure it can be accommodated safely. 

Carrier Requirements: Pets should be kept in an appropriate carrier for the duration of the trip to ensure their safety and the comfort of other passengers. 

Behaviour and Health: Pets should be well-behaved and not pose a health or safety risk to passengers. A current vaccination record may be required. 

Advance Notice: Providing details about your pet in advance is crucial for us to make the necessary arrangements. We strive to be as accommodating as possible, but these conditions help ensure a positive experience for all passengers. Please put all the details of your pet in a quote so we can offer you the best solution for your journey.

Yes, we have a lost and found policy in place for items left on the bus. If you believe you have left something behind, we recommend the following steps to help retrieve your lost item: 

Contact the Driver: As a first step, reach out to the driver if possible. They are often the quickest route to locating your lost item, especially if it's shortly after your trip has concluded. 

Contact Us: If you're unable to reach the driver or need further assistance, please contact us directly. Provide as much detail as possible about the item and your journey (bus number, job number, date, and time of travel) to help us identify and locate your property. We take lost and found items seriously and will make every effort to help you recover your belongings. However, it's important to note that while we do our best to secure and return lost items, we cannot guarantee their recovery. Promptly contacting us increases the chances of locating lost items. 

We also encourage passengers to double-check their seating area and overhead compartments before disembarking to ensure they have all their belongings. If you have any further questions about our lost and found policy or need assistance with a lost item, please do not hesitate to get in touch.

Our policy on late arrivals or delays is designed to ensure fairness and efficiency for all our clients and drivers. When you book a vehicle with us, your driver and vehicle are reserved exclusively for you at the specified pick-up times for both outbound and return transfers. We understand that unforeseen circumstances can arise, leading to delays. Here's how we handle such situations:

Waiting Fee: If you find yourself running late and your driver is waiting beyond the scheduled pick-up time, a waiting fee may be incurred. This fee compensates for the additional time the driver is required to wait.

Limited Waiting Time: It's important to note that in some cases, the vehicle and driver may have subsequent bookings on the same day. In such scenarios, the ability of your driver to wait might be limited. We strive to accommodate minor delays when possible, but extensive waiting may not be feasible due to other commitments.

Communication is Key: If you anticipate being late, we urge you to contact us or your driver as soon as possible. This allows us to assess the situation and explore potential solutions, such as adjusting the pick-up time if the schedule permits.

Cancellation/Rescheduling Policy: If a significant delay makes the original booking untenable, we will discuss the options with you, which may include rescheduling the service or, in some cases, cancellation policies may apply.

Our pricing is designed to offer you a comprehensive package, ensuring a seamless and worry-free experience. The rate we provide you is final and includes all necessary expenses associated with your journey. This encompasses driver fees, fuel costs, and any tolls or charges that might be incurred along the route. Our aim is to ensure that the price quoted is what you pay, with no hidden fees or unexpected add-ons. However, it's important to note that while our rates cover the travel logistics, they do not include admissions and entry fees for venues or events. Should your itinerary include stops at attractions, museums, parks, or any events requiring an entry fee, such costs will need to be covered separately. This approach allows us to maintain our competitive pricing while offering you the flexibility to choose your preferred activities along the way.

Yes, we do have a minimum booking period for our services. To ensure we can offer you the best options and rates, we require all quotas to be made at least 48 hours in advance. This time frame allows our operators to present their offers, enabling us to select and propose the most suitable and cost-effective option for your needs. The advance notice is crucial for us to coordinate with our network of bus operators and to ensure that your specific requirements are met, whether it's regarding the type of bus, specific amenities, or any special accommodations needed. 

There is no maximum booking period; you are welcome to book as far in advance as you like. Booking well ahead of your planned trip can provide additional benefits, such as a greater selection of bus options and potentially more favourable rates. Planning also gives you peace of mind, knowing that your transportation needs are secured for your event or trip.

When using the CharterTnT Platform to request a Transportation Service, you have the flexibility to cancel your booking. However, please be aware of our cancellation fee policy, which is designed to fairly compensate our service providers for their time and resource allocation.

Full Refund: If you cancel your booking at least 48 hours before the scheduled ride time, you are eligible for a full refund. This policy recognizes the importance of advance notice, allowing us to efficiently reallocate resources and manage schedules.

No Refund for Late Cancellation: Cancellations made less than 48 hours before the scheduled ride time will not be eligible for a refund. This policy is in place because late cancellations do not provide us with sufficient time to adjust our schedules and resource commitments, which incurs costs that cannot be recouped.

Notification of Cancellation: All cancellations must be made through the CharterTnT Platform. You will receive confirmation of your cancellation and any applicable refund or fee.

We pride ourselves on transparency and honesty in all our dealings, ensuring that you have a clear understanding of our pricing structure from the outset. There are no hidden fees in our quotes; the price we provide includes all known charges related to your booking, based on the information you've provided and the services requested.

However, it's important to be aware that certain situations might incur additional fees:

Delays on Pick-up: As mentioned in our late arrivals policy, if there are delays in your departure and the driver is required to wait beyond the scheduled pick-up time, a waiting fee may be applied. This fee compensates for the extra time your driver needs to allocate to your service.

Route Changes on the Day: Should there be any last-minute changes to your itinerary or route that were not part of the original booking, additional charges may apply. This is to cover extra mileage and the time it might take beyond what was initially planned.

We aim to avoid any surprises when it comes to billing, and we encourage open communication before and during your service to manage any potential changes efficiently.

Receiving offers for bus charters through our platform is designed to be straightforward and efficient, ensuring you find the best options tailored to your specific travel needs. Here’s a step-by-step guide on how to receive offers:

Log In to Your Account: Begin by logging into your account on our platform. If you haven’t registered yet, you’ll need to create an account by providing some basic information and setting up a password.

Submit an Inquiry: Navigate to the section where you can submit a new inquiry for a bus charter. You'll be asked to enter details about your trip, such as travel dates, destinations, number of passengers, and any special requirements or preferences you might have.

System Matches and Chooses Offers: Our sophisticated system will then process your inquiry, matching you with available offers from our comprehensive network of bus operators. We focus on selecting the best offer that aligns with your travel details and needs.

Notification of Offers: Once we have identified the best offer for you, it will be made available in your account dashboard. Additionally, we will notify you by email that an offer has been placed in your account, ensuring you’re informed promptly and can review the details at your earliest convenience.

Review Offers: You can log into your account to review the offer received. The offer will include detailed information about the bus charter, including price, bus type, amenities provided, and any terms and conditions.

Select and Proceed: After reviewing the offer(s), you can select the one that best suits your needs directly from your dashboard. Further instructions for confirming your booking and making payment will be provided.
 

Yes, when you submit your inquiry, you can specify any preferences for the bus type, size, amenities, or any special requirements. We'll do our best to accommodate your requests in the offers you receive.

You will receive an offer within 24 hours or less after submitting your inquiry. If we have nothing to offer, you will be notified immediately.

To accept an offer, click the "Accept" button next to the offer in your dashboard. You'll need to pay the price for the offer to confirm it. Once the payment is provided, you will receive a payment confirmation by email, and the contact details of your charter operator will become available in the offer details.

The offer you receive is based on the details you provided and is considered final.

To register, simply visit our website and click on the "Sign Up" or start making a quote. You'll need to provide some basic information, such as your name, email address, and contact details, and create a password.